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There are some basic rules to follow. Welcome your visitor by their name. If you are answering questions make sure to answer quickly.

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Proactive chat can work tremendously when used correctly, but can become irritating if it keeps on popping up time-and-time again. There may be some awkward questions from customers, so be sure to provide cheat sheets and FAQs to make it easier for your operators to answer these quickly. Remember, your aim is to keep the customers engaged.


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All replies must be short sentences that get right to the point. Avoid long paragraphs. Above all, just be human.

Use a post-chat survey to measure the performance of your operators. And when your live chat operators get positive feedback, remind those customers to Like your Facebook page and leave a comment on it. Really importantly - great new relationships are built upon great service.

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Live chat offers you the means to achieve this. So use it, but use it wisely. If you do, you should reap great rewards. If you know of any other great ideas to help ensure your live chat is a brilliant service leave a comment.

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At Yomdel, we are obsessed with Customer Experience. The reality - as lived every day, by you and us. And also the science - how we can help businesses get it right. Here you'll find our thoughts on all sorts of related subjects and topical news. Follow us too on Twitter, Facebook and LinkedIn.

Successful Customer Service: Get Brilliant Results Fast

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Successful Customer Service: Get Brilliant Results Fast - Paperback NEW Rowson,

Checkout Your Cart Price. Add to cart. Description Details Customer Reviews Customer service is vital to a profitable business. Learn why customer service can make you more profit, win you more customers, and get your existing customers to spend more.


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This book takes you step-by-step the key elements of excellent customer service, and show you how your business can improve now and how to get your customers coming back for more. Review This Product No reviews yet - be the first to create one! Need help? Partners MySchool Discovery.